David Ferguson, Acquisitions Coordinator, Gleeson Library, attended the NASIG (North American Serials Interest Group) Annual Conference in 2016. An interesting and alarming session he attended was titled, “We went mobile! (or did we?): reviewing and promoting third-party device-neutral library resources.” The University of San Diego librarians discovered they were unaware of how many students accessed e-journals via the library website with mobile devices. They also realized they did not know how many successful versus unsuccessful attempts are made, if some providers are better than others, and the fact that vendors offer apps for either iPad or iPhone but often not both. After a thorough study, they were able to implement a plan for establishing a workflow when promoting mobile access and implemented a “training the trainers” (especially public service staff) to help address any questions or problems encountered.
Conference description: http://sched.co/52ys
Online link to published article: http://www.tandfonline.com/doi/full/10.1080/0361526X.2017.1297594