David Ferguson, Acquisitions Coordinator, Gleeson Library, att
ended the NASIG (North American Serials Interest Group) Annual Conference in 2016. A particularly interesting and alarming session he attended was, “We went mobile! (or did we?): reviewing and promoting third-party device-neutral library resources.”
The University of San Diego librarians discovered they were unaware how many students used mobile devices to access e-journals via the library website. They also realized they did not know how many successful versus unsuccessful attempts are made, if some providers are better than others, and the fact that vendors offer apps for either iPad or iPhone but often not both.
After a thorough study, they established a workflow when promoting mobile access and implemented a “training the trainers” (especially public service staff) to help address any questions or problems encountered. Check out the results of the study in their published article: http://www.tandfonline.com/doi/full/10.1080/0361526X.2017.1297594
Conference description: http://sched.co/52ys
Do you know how your students access electronic resources?
What issues do you encounter?