In Class – Activity – 29 oct

Lorena & Paige 

  • Ensure that the agency will find a solution to the problem
  • Try to understand the issue from the clients’ point of view – asks questions
  • Review the case and tell them that the agency will find other ways to keep the publicity on
  • Take the responsibility but stress the need for an open dialogue regarding budget and communication planning
  • Apologize for what is happening
  • Research the clients’ historical background
  • Set up an in-person meeting can add more time to give their¬†answers


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